Jstar88 Privacy Policy – Personal Data Protection for Malaysian Members

Jstar88 values the privacy of every individual who interacts with our platform. This Privacy Policy explains how jstar88 collects, uses, discloses, and protects your personal information when you use jstar88.click and all related services.

This policy is written in both Bahasa Melayu and English. In the event of any inconsistency between the two versions, the Bahasa Melayu version shall serve as the primary reference for users in Malaysia.

By registering an account with jstar88 or continuing to use our platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use the jstar88 platform.

Jstar88 collects various types of personal data from members and visitors to our platform. This data is organised into several categories:

a) Data You Provide Directly

• Personal identification information: full name, identity card number, date of birth, gender.
• Contact information: email address, phone number, and residential address in Malaysia.
• Account information: username, password (stored in encrypted form), security questions.
• Financial information: details of payment methods used (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Malaysian bank account numbers), and records of deposits and withdrawals.
• Identity verification documents: copies of identity card, passport, utility bills (when requested for KYC verification purposes).

b) Automatically Collected Data

• Technical data: IP address, web browser type, operating system, screen resolution, device language.
• Usage data: pages visited, time spent in each section, buttons clicked, and searches made.
• Session data: login and logout information, account activity, betting and game history.
• Cookie data: user preferences, session tokens, platform analytics information.

Jstar88 uses collected personal data only for legitimate purposes that have been communicated to you. Below are the primary purposes for which your data is used:

• Account Management: Creating and managing your jstar88 account, verifying your identity, and enabling you to log in securely to our platform.
• Transaction Processing: Securely and accurately processes deposits and withdrawals in Malaysian Ringgit (RM) via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other Malaysian payment methods.
• Service Provision: Enables you to access all jstar88 services, including Malaysia Super League and EPL Sports Betting, Mobile Legends and Dota 2 esports, Live Casino, table games, lottery, and cricket.
• Security and Fraud Prevention: Detects and prevents fraud, money laundering, duplicate account usage, and any activity that violates jstar88's Terms and Conditions.
• Legal Compliance: Fulfilling our obligations under applicable laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Customer Support: Handling enquiries, complaints, and support requests you submit to the jstar88 customer support team.
• Responsible Gaming: Monitors usage patterns to identify members who may need responsible gambling support and to enforce the limits you have set for yourself.
• Marketing (with consent): Sending you information about relevant jstar88 promotions, bonuses, and special offers — only where you have given your consent to receive such marketing communications.
• Platform Improvement: Analyses how the jstar88 platform is used to improve its design, features, and overall user experience.

Jstar88 does not sell, rent, or trade members' personal data to third parties for marketing purposes. However, there are limited situations where your data must be shared with other parties to enable our services to function properly:

• Payment Service Providers: Transaction information required to process your payments is shared with Malaysian payment processors including FPX gateway providers, Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow, solely for the purpose of processing your financial transactions. They are bound by strict confidentiality agreements.
• Game Service Providers: Minimum account data necessary to enable gameplay is shared with trusted casino and table game providers. All such partners have signed binding data protection agreements.
• Regulatory Authority: jstar88 may be required to disclose certain information to regulatory authorities, law enforcement agencies, or courts when obligated to do so by applicable law or a valid court order in Malaysia.
• Technical Service Providers: Technical infrastructure providers — such as cloud computing, cybersecurity, and analytics services used by jstar88 — may have limited access to data as necessary to deliver their services. They are not permitted to use that data for any other purpose.

Jstar88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL Encryption: All communication between your browser and jstar88's servers is encrypted using TLS/SSL protocols — the same standard used by major banks in Malaysia. This means no third party can intercept or read the data transmitted between you and our platform.
• Secure Password Storage: jstar88 account passwords are never stored in plain text. They go through a one-way cryptographic hashing process, which means even jstar88's internal staff cannot read your original password.
• Two-Factor Authentication (2FA): Members can and are encouraged to enable 2FA for an additional layer of security, ensuring that only you can log in to your jstar88 account even if your password is compromised.
• 24/7 Security Monitoring: jstar88's security systems continuously monitor platform activity to detect anomalies or unauthorised access attempts. Immediate action is taken whenever a threat is identified.
• Restricted Internal Access: Access to members' personal data among jstar88 staff is governed by a minimum access principle — only staff who require access to carry out their duties are granted the appropriate permissions.
• Regular Security Audits: jstar88 conducts regular internal and external security audits to assess the effectiveness of our security measures and identify areas for improvement.

While we take reasonable steps to protect your data, no security system is perfect. In the unlikely event of a data breach affecting your personal data, jstar88 will notify you via your registered email within the timeframe required by applicable law and will take the necessary steps to minimise any harm.

Jstar88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

You can manage your cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the jstar88 platform. For more information on how to manage cookies in different browsers, please refer to your browser's help documentation.

Jstar88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal obligations. The following is a general guide to our retention periods:

• Active account data: Retained for as long as your jstar88 account remains active. Once the account is closed, data is kept for any additional period required by law.
• Financial transaction records: Retained for a minimum of 7 years following the date of the transaction, in line with Malaysia's financial and taxation legal requirements.
• Identity verification records (KYC): Retained for the duration required under applicable anti-money laundering regulations.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics cookie data: Retained for a maximum of 13 months before being automatically deleted.

Jstar88 members' personal data is stored on servers located in regions with equivalent or higher data protection standards. Should there be a need to transfer data outside Malaysia, jstar88 ensures that such transfers comply with all applicable legal requirements and that the data is protected to a standard equivalent to that enjoyed in Malaysia.

Jstar88 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.

Jstar88's registration system requires age verification, and we strictly enforce the minimum age requirement. If we discover that personal data belonging to an individual under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

The jstar88 platform may contain links or references to third-party websites or services in certain contexts — such as e-sports tournament information, Malaysia Super League football news, or gaming guides. jstar88's Privacy Policy does not apply to those third-party websites.

Jstar88 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. Accessing any third-party website is done entirely at your own risk.

To exercise any of your data protection rights as described in the "Your Rights" section above, you may contact jstar88 through the following methods:

• Email: Submit a written request to support@jstar88.click with the subject line "Data Protection Rights Request". Clearly state the right you wish to exercise and provide the information needed to verify your identity.
• Live Chat: Contact the jstar88 customer support team via live chat on the platform for guidance on how to file a formal request.
• Via Account Settings: Certain rights — such as updating personal information and managing marketing communication preferences — can be exercised directly through the account settings section on the jstar88 platform.

Jstar88 will acknowledge receipt of your request within 2 business days and aim to resolve it within 14 business days. For more complex requests, this period may be extended to up to 30 days, with reasonable notice provided to you.

Jstar88 does not charge any fees for processing reasonable data protection rights requests. However, we reserve the right to charge a reasonable fee for requests that are repetitive, excessive, or unfounded.

Jstar88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, applicable law, or other legitimate reasons. The latest version of this Privacy Policy will always be available on this page, with an updated effective date shown at the top of the document.

For significant changes that materially affect how we use your personal data, jstar88 will endeavour to provide you with reasonable notice before the changes take effect — either via an in-platform notification or by email to your registered address.

Your continued use of the jstar88 platform after the effective date of any policy changes constitutes your acceptance of the updated policy. We therefore encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding how jstar88 handles your personal data, or if you wish to exercise any of your data protection rights, please contact us:

• Email (Primary Contact): support@jstar88.click — Please use the subject line "Privacy Policy" or "Data Rights Request" to ensure your request is handled by the appropriate team. Our target response time is within 12 hours.
• Live Chat: Available 24/7 on the jstar88.click platform in Bahasa Melayu and English for general privacy-related enquiries.

We are committed to addressing any privacy concerns you raise seriously and promptly. Your trust is the foundation of our relationship, and we do not take any issues relating to the protection of your personal data lightly.